Privacy Policy

Last Updated: September 21, 2026

At Lilycraftify, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit www.lilycraftify.com, place an order, contact us, or otherwise use our services.

1. Information We Collect

Depending on how you interact with our website, we may collect information including:

• Your name
• Billing and shipping address
• Email address
• Telephone number, where provided
• Order and purchase information
• Payment-related information
• Communications you send to us
• IP address
• Browser and device information
• Website usage and interaction data
• Cookie and similar technology information

We only collect information reasonably necessary to operate our website, process orders, communicate with customers, improve our services, and comply with applicable legal obligations.

2. Payment Information

Payments may be processed through third-party payment service providers.

We generally do not directly store complete credit or debit card details on our servers. Payment providers may collect and process payment information according to their own privacy policies and security standards.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Send order confirmations and tracking information
• Process refunds or resolve payment issues
• Provide customer support
• Respond to questions and requests
• Prevent fraud and protect our website
• Maintain and improve our website and services
• Comply with legal, tax, accounting, and regulatory requirements
• Send marketing communications where you have provided consent or where otherwise permitted by applicable law

4. Legal Basis for Processing

For customers located in the European Economic Area, the United Kingdom, or other jurisdictions requiring a legal basis for processing, we may process personal data where:

• Processing is necessary to perform a contract with you, including fulfilling your order;
• Processing is necessary to comply with a legal obligation;
• We have a legitimate interest that is not overridden by your rights;
• You have provided consent.

Where processing is based on consent, you may withdraw your consent at any time.

5. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, improve performance, and, where applicable and permitted, support analytics and advertising.

Some cookies are necessary for the operation of our online store. Other cookies, such as analytics or advertising cookies, may require your consent depending on your location.

You may manage cookies through your browser settings and, where available, through the cookie consent controls provided on our website.

6. How We Share Information

We do not sell your personal information.

We may share necessary information with trusted third parties that help us operate our business, including:

• Payment processors
• Shipping and logistics providers
• Website hosting providers
• WooCommerce and related website service providers
• Email and communication service providers
• Analytics and security providers
• Professional advisers and authorities where required by law

These parties may only receive information reasonably necessary to provide their respective services.

7. International Data Transfers

Because we sell products internationally and use third-party service providers, your personal information may be processed in countries outside your country of residence.

Where required by applicable law, we take reasonable measures to ensure that appropriate safeguards are used for international transfers of personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.

Different categories of information may be retained for different periods.

9. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of certain personal data
• Request restriction of processing
• Object to certain processing
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with the relevant data protection authority

These rights may be subject to limitations or exceptions under applicable law.

To exercise your privacy rights, please contact us at jjwang199407@gmail.com.

We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our website and products are intended to be purchased by adults. We do not knowingly collect personal information directly from children where parental or guardian consent would be required under applicable law.

11. Data Security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own privacy policies, and we are not responsible for the privacy practices of third-party websites or services.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services, or applicable legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.

14. Contact Us

For questions about this Privacy Policy or the way we handle personal information, please contact:

Lilycraftify
Website: www.lilycraftify.com
Email: jjwang199407@gmail.com