可以按你的实际售后规则来改。不过因为你的网站面向西班牙/欧盟消费者，建议不要直接写成绝对的 “No Returns / No Refunds under any circumstances”，因为部分法定消费者权利不能通过店铺政策排除。

可以把店铺政策写成：原则上不接受退货；因个人原因不提供退款；只有因卖家责任造成订单未能送达时，在核实并与顾客协商后处理退款；同时保留“适用法律另有强制规定”的兜底条款。

下面这版可以直接替换你网站原来的 Return & Refund Policy：

Return & Refund Policy

Last Updated: September 21, 2026

At Lilycraftify, we carefully prepare and inspect each order before shipment. Please review our return and refund policy carefully before placing your order.

Returns

We generally do not accept returns.

Once an order has been successfully delivered, we do not accept returns or exchanges due to personal reasons, including but not limited to:

• Change of mind;
• No longer wanting or needing the product;
• Choosing the wrong product, style, color, or quantity;
• Personal preferences regarding the product;
• Other reasons not caused by an error on our part.

Please review your order carefully before completing your purchase.

Refunds

Refunds are generally not provided for successfully delivered orders.

A refund may be considered when an order cannot be successfully delivered due to circumstances for which Lilycraftify is responsible.

In such cases, please contact us at jjwang199407@gmail.com. We will review the order, tracking information, and circumstances surrounding the delivery.

If we confirm that the failure to deliver was caused by an error or issue on our part, we will communicate with you to determine an appropriate resolution. Depending on the circumstances and following consultation with the customer, this may include reshipment, replacement, or a partial or full refund.

A refund will not be issued automatically solely because a shipment is delayed or tracking information has not been updated for a period of time.

Shipping Delays

International shipping may occasionally be affected by customs clearance, local postal operations, weather conditions, holidays, transportation disruptions, or other circumstances outside our reasonable control.

Shipping delays alone do not automatically qualify an order for a refund.

If your package has been delayed for an unusually long period, please contact us and we will assist in checking the shipment status.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, incorrect contact information, refused delivery, failed to collect the package, or otherwise caused the delivery to fail, the order will generally not be eligible for a refund.

Please contact us as soon as possible if you notice an error in your shipping information.

Lost or Undelivered Orders

If your package appears to be lost or cannot be delivered, please contact us with your order number.

We will review the tracking information and, where appropriate, contact the shipping provider to investigate.

If the investigation confirms that the order was not delivered due to a reason attributable to Lilycraftify, we will discuss the available resolution with you.

Refund eligibility and the amount of any refund will be determined based on the specific circumstances and applicable law.

Damaged or Incorrect Products

If you believe you have received an incorrect product or an item that was damaged due to an error on our part, please contact us as soon as possible and provide:

• Your order number;
• A description of the issue;
• Clear photographs or videos showing the product and packaging.

We will review the information and discuss an appropriate solution with you.

Customized and Personalized Products

Customized, personalized, made-to-order, or specially produced products are generally not eligible for return or refund once production has begun, except where otherwise required by applicable law.

Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

Where mandatory consumer protection laws provide rights beyond this policy, those statutory rights will apply.

Contact Us

If you experience a problem with your order, please contact us before initiating any dispute or claim. We will review the situation and work with you to seek an appropriate resolution.

Lilycraftify
Website: www.lilycraftify.com
Email: jjwang199407@gmail.com

Please include your order number and relevant details when contacting us.