Shipping policy

Last Updated: September 21, 2026

Thank you for shopping with Lilycraftify. We are committed to processing and delivering your order as quickly and safely as possible. Please review our shipping policy below before placing your order.

Order Processing

Orders are generally processed and prepared for shipment within 1–3 business days after payment has been successfully received.

During holidays, promotional periods, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Shipping Destinations

We currently ship to customers in the United States, Europe, and other supported international destinations.

Shipping availability and charges may vary depending on your destination, order value, package size, and the shipping method available for your region.

Estimated Delivery Time

Estimated international delivery time is generally:

8–15 business days after shipment

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to customs clearance, local postal services, weather conditions, holidays, transportation disruptions, or other circumstances outside our reasonable control.

Shipping Fees

Shipping fees, if applicable, will be displayed during checkout before you complete your purchase.

For eligible destinations or orders, we may offer free shipping once the order reaches the applicable minimum purchase amount. Any free-shipping promotion and its conditions will be shown on our website or at checkout.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided with your order.

Please allow some time for the carrier’s tracking system to update after receiving your tracking number. International shipments may occasionally have periods during transit when tracking information does not update.

Customs, Duties and Taxes

International orders may be subject to customs procedures, import duties, VAT, taxes, or other charges imposed by the destination country.

Where such charges are not already collected during checkout, they are generally the responsibility of the recipient. Customs regulations vary by country, and we recommend checking your local requirements before ordering.

Customs processing may also cause additional delivery delays.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at jjwang199407@gmail.com.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Lost, Delayed or Damaged Packages

If your tracking information has not updated for an unusually long period, your package appears to be lost, or your order arrives damaged, please contact us at jjwang199407@gmail.com.

Please include your order number and, where applicable, photographs of the package and damaged items. We will review the situation and work with you and/or the shipping carrier to determine an appropriate solution.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first check around your delivery location and contact household members, neighbors, your local postal service, or the delivery carrier.

If you still cannot locate the package, please contact us and we will assist you where reasonably possible.

Contact Us

For questions regarding shipping or your order, please contact:

Lilycraftify
Website: www.lilycraftify.com
Email: jjwang199407@gmail.com